Terms of Service

By accessing or using the website, the Platform, or the Service, you agree to these Terms. If you do not agree, do not use them. If you enter into these Terms on behalf of a business or other organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

The Platform is hosted software for customer sign-ups, workspace administration, route generation, crew management, notifications, proof-of-service records, subscriptions, referrals, and related operations. The Service is the movement of trash and recycling bins between a storage location and the curb around a scheduled service day. One Over Infinity provides software and, where it sells the Service directly, the Service; it does not itself perform every local bin movement offered through independently operated tenant businesses.

• •Tenant businesses that use the Platform are independent operators, responsible for their local services, workers, customers, pricing, insurance, licenses, taxes, safety, service quality, and legal compliance.
• •Use of the Platform does not create an employment, partnership, agency, franchise, or joint-venture relationship unless a separate signed agreement expressly says otherwise.
• •Where an independent operator provides your Service, these Terms apply together with that operator’s customer-facing policies and the terms shown in your order; local operators may establish additional customer-facing terms.

You must be at least 18 years old and legally able to enter into contracts. If you act for an organization, you must have authority to act on its behalf. By ordering the Service, you represent that you are authorized to order it for the service address and to permit the Service described here — for example, that you own the property or have the property owner’s or occupant’s permission.

You must provide accurate information, protect your credentials, restrict access to your account, and promptly report any suspected unauthorized access. Your organization is responsible for actions taken through its accounts and for removing access when workers or representatives leave or no longer need it.

Your purchase or use of the Platform or Service may also be governed by:

• •A proposal
• •An order form
• •A statement of work
• •An implementation agreement
• •A license agreement
• •A data-processing agreement
• •Another signed agreement

If a signed agreement between you and One Over Infinity LLC conflicts with these public Terms, the signed agreement controls for that customer. Platform pricing, deposits, launch payments, included configuration work, support, and delivery dates may vary by customer and are set in that customer’s own agreement.

• •Fees are shown in an accepted proposal, order form, checkout, or agreement.
• •Fees may include deposits, implementation fees, launch payments, recurring subscriptions, usage fees, messaging fees, or optional services.
• •You authorize the applicable charges.
• •Fees are non-refundable except where the applicable agreement, the Refund and Cancellation Policy, or law says otherwise.
• •Late, failed, or disputed payments may result in delayed implementation or suspended access.
• •Taxes are your responsibility unless stated otherwise.

The specific amounts that apply to you appear in your proposal, order form, service plan, or checkout — not in these public Terms.

To configure and launch a white-label workspace, a Platform customer must timely provide:

• •Branding
• •Business details
• •Service territories
• •Pricing
• •Customer policies
• •Messaging details
• •Payment-provider information
• •Required approvals
• •Other configuration information

Estimated completion or launch dates may depend on your cooperation, third-party approvals, DNS configuration, payment-provider setup, SMS registration, and integration availability. We do not guarantee an exact launch date unless it is stated in a signed agreement.

Subject to these Terms and payment of applicable fees, we grant a Platform customer a limited, non-exclusive, non-transferable, revocable right to access and use the hosted Platform during the paid term. You may apply your approved branding to your workspace and retain ownership of your trademarks and the content you supply. One Over Infinity LLC retains ownership of the Platform source code, software architecture, workflows, dispatch logic, templates, documentation, improvements, generic platform features, and underlying intellectual property. White-label access does not transfer ownership of the software or source code to you.

You retain your rights in the data you lawfully submit. You grant us the permission to host, process, transmit, back up, and use that data as necessary to operate, secure, support, and improve the Platform and Service. You represent that you have the necessary rights and have provided any required notices to submit the data.

The Service consists of moving your trash and recycling bins between a storage location and the curb around your scheduled service day and, where selected, returning your bins afterward. Your specific selections — such as one-bin or two-bin service and any bring-back or return option where applicable — are set out in your order or service plan.

You agree to provide accurate account, contact, and service-address information, including your correct trash or service day, and to keep it up to date. Incorrect or incomplete information — such as a wrong address, gate code, bin location, or service day — may prevent us from providing the Service.

To provide the Service, you grant permission to enter the relevant exterior areas of the property (such as a driveway, walkway, or the area where bins are stored) on and around your service day. You are responsible for making bins and service areas accessible, including:

• •Placing bins where they can be reached on the scheduled service day
• •Securing pets and other animals
• •Unlocking gates or providing access when access is required
• •Keeping walkways reasonably safe, clear, and passable
• •Removing obstructions such as vehicles blocking the bin area or curb

The Service is provided on a best-effort basis. We do not guarantee an exact service time, uninterrupted service, or the same time every week. Service timing may change or be skipped because of circumstances that include, for example:

• •Holidays and municipal schedule changes
• •Weather, emergencies, and road closures
• •Inaccessible property, locked gates, or blocked access
• •Loose animals or unsafe conditions
• •Construction
• •Other circumstances outside our reasonable control

Service interruptions caused by these kinds of events are not considered missed service.

We move bins; we do not control municipal or private sanitation collection. We do not guarantee that a city or hauler will collect your trash or recycling, and we are not responsible for municipal delays, missed public pickups, overflowing bins, or similar matters outside our control.

Unless your order says otherwise, the Service is offered as a recurring monthly subscription. Payments are processed securely through a third-party payment processor (such as Stripe), and your subscription automatically renews until you cancel. If a trial or promotional period applies to your order, its length and conditions are described at checkout or in your order. You may cancel and manage your subscription from your account dashboard, through support, or through the applicable operator; if a payment fails, your Service may be paused or suspended until billing is resolved. Cancellation, refund, and credit handling are described in the Refund and Cancellation Policy incorporated by reference; this section adds no separate refund, credit, cancellation-deadline, or make-up-service promise.

If you believe a scheduled Service was missed for a reason within our control, please report it promptly to hello@trashcans2curbs.com so we can look into it; interruptions of the kind described above are not missed service. Any remedy is handled according to your order, service plan, or applicable operator policy. You may provide notes or special instructions (for example, bin location or access details); we use reasonable efforts to follow current instructions but may be unable to honor instructions that are unclear, unsafe, or inconsistent with the Service.

To verify the Service, a photograph may be taken showing that bins were moved. Proof photos and service-address information are used only for legitimate service verification and Platform operations. Personnel use reasonable efforts to avoid photographing people, private interiors, license plates, or unrelated property, and to focus only on what is needed to confirm the Service. The Platform may not be used for surveillance or unrelated tracking.

You may receive operational email and SMS messages related to your account or Service, such as service updates, route notifications, scheduling information, escalation alerts, billing notices, and account communications. Message frequency varies, message and data rates may apply, and consent to receive marketing texts is not a condition of purchase. For supported SMS messages, reply STOP to opt out and HELP for assistance, or contact hello@trashcans2curbs.com; certain essential account or service notices may still be sent through other permitted channels while you have an active relationship with us.

If you use the Platform’s messaging features to reach your own customers, you are responsible for obtaining any required consent, maintaining accurate telephone numbers, honoring opt-out requests, providing legally required disclosures, using messaging lawfully, and keeping your content accurate and non-deceptive. Message delivery is not guaranteed — carriers, providers, filtering, device availability, and network conditions are outside our full control.

The Platform may integrate with third parties such as Stripe, Twilio, Resend, Supabase, Vercel, and mapping, geocoding, and other providers. Those services may have their own separate terms and policies, and your use of them may be subject to those terms. We are not responsible for interruptions or changes caused by those providers beyond our reasonable control.

Route-generation suggestions, estimated times, payouts, notifications, revenue calculations, and dashboard statistics may be estimates. Operators remain responsible for reviewing routes and for their staffing decisions, worker classification, compensation, safety, customer service, and final business decisions.

You agree to use the website, Platform, and Service lawfully, and not to:

• •Engage in illegal activity, fraud, harassment, or spam
• •Send unlawful automated calls or texts, or upload malicious code
• •Attempt unauthorized access, or share credentials outside your organization
• •Interfere with operation, scrape, or reverse engineer
• •Resell access except as specifically authorized, or infringe intellectual property
• •Upload unlawful or unauthorized personal information
• •Use proof photographs for unrelated or improper purposes
• •Provide false information, or harass or abuse our team or an operator’s personnel

You are responsible for the condition of your property, bins, and access areas. We are not responsible for pre-existing damage, or for damage arising from unsafe, obstructed, or poorly maintained access areas, or from conditions we could not reasonably have avoided while providing the Service. If you believe our Service caused damage, contact us promptly so we can review it.

We may maintain, update, modify, replace, or discontinue features of the Platform or Service. We do not promise that they will be uninterrupted or error-free, but we will use reasonable efforts to maintain availability.

We (or the applicable operator) may suspend or end access or the Service for reasons including nonpayment, security risk, illegal or abusive use, material breach, harm to the Platform or others, unsafe property conditions, repeated access issues, harassment of personnel, legal requirements, or the end of the applicable subscription or agreement. Provisions intended to survive termination continue, including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, confidentiality, and dispute-resolution provisions.

Each party may receive non-public business, technical, customer, and pricing information from the other (“Confidential Information”). Each party agrees to protect the other’s Confidential Information using reasonable care and to use it only for purposes of the relationship, and may disclose it to personnel and contractors who need access and are bound by confidentiality obligations. Confidential Information does not include information that is or becomes public without breach of these Terms, was independently developed, was already known without a duty of confidentiality, or was lawfully received from a third party without restriction.

If you provide suggestions or feedback, we may use it without restriction or payment to you. This does not give us ownership of your trademarks or your customer data.

To the fullest extent permitted by law, the website, Platform, and Service are provided on a best-effort, “as is” and “as available” basis, without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Nothing in these Terms disclaims any warranty or right that cannot be disclaimed under applicable law.

To the fullest extent permitted by applicable law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Platform or Service, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to the Platform or Service will not exceed the amount you paid to One Over Infinity LLC during the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

If you are a business customer, you will defend, indemnify, and hold harmless One Over Infinity LLC and its officers, employees, and agents from and against claims, damages, liabilities, and reasonable expenses arising out of or relating to your local services, your workers or contractors, your customer relationships, your content or branding, your violation of law, your messaging practices, your misuse of the Platform, or your breach of these Terms.

For the Platform, and for the Service sold directly by One Over Infinity LLC, these Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-law principles, and the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Ohio, except where applicable law provides otherwise. Where an independent local operator provides your Service, that operator’s customer terms and the law of the operator’s location may also apply to your relationship with that operator.

We may update these Terms from time to time. When we do, we will revise the effective date above, and we will communicate material changes through reasonable means where required. Your continued use after an update means you accept the updated Terms.

• •Entire agreement: these Terms, together with any policies (including the Refund and Cancellation Policy) and signed agreements referenced here, are the entire agreement between you and us regarding the Platform and Service.
• •Order of precedence: if a signed agreement conflicts with these Terms, the signed agreement controls for that customer.
• •Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, financing, or asset sale.
• •Severability: if a provision is unenforceable, the rest remains in effect.
• •Waiver: a failure to enforce a provision is not a waiver of it.
• •Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
• •Electronic communications: you consent to receive communications and agreements electronically.
• •Headings: headings are for convenience only and do not affect interpretation.
• •No third-party beneficiaries: these Terms do not create rights for anyone other than the parties.

Questions about these Terms, the Platform, or your Service may be directed to: